Dish 500 install problem??????

[fourputtman]

I have a problem I cant understand, I am installing a 2700 receiver with a dish 500 dish, I got 110 and 119 locked in on the single satellite screen on just about every transponder including 11. when I go to install 500 screen it puts both 110 and 119 meters together and they go locked for a few secs and drop down to unlocked and back again, back and fourth. do the check swith, it is detected and it comes up with the error check connections nothing wrong with connections and the sw21 is brand new straight out of the pack. when I go to the channels all I get is music and info, so I figure that swith error and the dropping out is the problem, I cant figure out why it is dropping when both are together and it works fine on the screen with independant satellites. If anybody has any ideas plmk thanks

[skinerd]

Brand new right out of the box means just that, does not mean that it is any good tho....

[Smurftoon]

What Software Version Is Your 2700 At (Sys Info Screen)? Currently It's At 7.97

[fourputtman]

the sys info says software 680pcapd-n if that is not updated then how do I make it update left in the stream all night still the same thing, I have the option to download automaticlly, went to sorry radio shack here they dont sell satellite equipment here, no switches, I will have to go out of town tomorrow and get one to try to correct the swith error part of it, now I have it on 119 by itself with no switch and I still only get info and music, no channels on the guide. dont know much else to try any help would be greatly apprecated, thanks

[fourputtman]

Ok I am an idiot, I got it to update and get all the channels with the 119 sat, I finally read the instructions on updateing in the menu, I didnt know the receiver had to be turned off for it to receive the updates I left it on, my bad, as far as the swith I will try tommorw when I get a new one, thanks for the help

[JT]

You need the latest firmware to properly recognize your switch. I'd do a switch check once your firmware is current. You may not need a new switch.